It’s now been 47 days since I placed my order, on which I was charged almost 40% duties fee, and it still has not arrived. I’ve emailed several times with no reply. I ordered through Shop and there is no tracking number. I understand customs may take awhile to the US, but not this long. If someone would respond just to tell me possibly what’s happening maybe I would feel better. It’s holiday sales time and we are going to sell out. Very unfortunate. I will have to find a different supplier.
I placed my order almost 2 weeks ago and still don’t have a tracking number. I have written several emails but no response. What’s going on???
My customers are writing me asking when their orders will be shipped and it’s just frustrating not knowing what to say at this point.
Please at least respond to your messages. If your products are not available just make it known. It’s really annoying!!!!
These bottles are a major ticket to my success! I can't do without them and love that the company is Canadian!
I ordered 2 cases of spray bottles mid Sept and then again a week later to prep for holiday season. One month later and I have still not received my items.
I have emailed multiple times and even reached out via social media. Been ghosted
Buyer beware - so disappointed as I had ordered from here multiple times before.
I love Belux and their product! I also love supporting a Canadian business. But I’m so disappointed to say it has been over three weeks and I have still not received my 200 mL plastic jars with silver lids. I have emailed half a dozen times over the past two weeks and someone said they would resolve the issue and it still hasn’t been. With my upcoming market, I’m not going to be able to have enough jars for my product. It’s really disappointing because I always love how fast their shipping is! I truly don’t know what else to do so I’m hoping someone reaches out to me so I can change this review.